Payment, Refund and Replacement Policies
Current Payment Policy
The following payment policy MUST be adhered to. THERE ARE NO EXCEPTIONS, ALL CELEBRITY EXPERTS CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except by other written arrangements approved by CELEBRITY EXPERTS.
Our typical policy is to collect payment in advance or installments by agreement prior to the commencement of delivery of services. If, for any reason, once work has been commenced and we send an invoice to you for any products or services, payment must be sent within 7 business days of your receipt of the invoice, unless other CELEBRITY EXPERTS approved arrangements have been made ahead of time. Late charges may be applied to late payments (see below).
Current Refund / Replacement Policy
Once work has been commenced by our support teams, ALL support package sales are final. We do not offer refunds on support packages at this time.
If the package you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues with the services package. If you are dissatisfied with the level of support you are receiving from us after purchasing one of our support packages, please contact us with your concerns so that we can address this issue immediately. We value you as a client and strive for your satisfaction.